Hier kan je terecht voor eerste hulp bij gebruik van het digitaal platform. U kan enerzijds onze kennisdatabank raadplegen voor meer hulp bij gebruik van het platform, anderzijds kan u een BCCA online verzoek indienen van de aangeboden opties.
{"xsrfToken":"af1669cafa1d4330d41e90130d874b9a4eff5c82_lout","branding":{"id":"1","key":"bo","name":"BCCA online","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#054f2c","headerLinkHoverBGColor":"#054f2c","headerBadgeColor":"#054f2c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b6ba9d27-d9f7-4e80-87ff-8b0994501b55/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjMyMmI1ZC1lYzIwLTRmMTktOGU3Zi0zZDdlNzYxZTkzODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2YmE5ZDI3LWQ5ZjctNGU4MC04N2ZmLThiMDk5NDUwMWI1NSI6WyJyZWFkIl19LCJleHAiOjE3NDgxMzk2MjUsIm5iZiI6MTc0ODEzOTAyNX0.QouUv6pYJ2zyCCIaOkwzqYZs9ZseAbcf6Pd58yQh2Z4&client=ab322b5d-ec20-4f19-8e7f-3d7e761e9389&mode=fit","logoId":"b6ba9d27-d9f7-4e80-87ff-8b0994501b55","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c733b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"bo","projectId":10001,"serviceDeskId":1,"name":"BCCA online","description":"<p>Welkom!</p>\n<p>Hier kan je terecht voor eerste hulp bij gebruik van het digitaal platform. <br> U kan enerzijds onze kennisdatabank raadplegen voor meer hulp bij gebruik van het platform, anderzijds kan u een BCCA online verzoek indienen van de aangeboden opties.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Andere vragen","descriptionHtml":"","callToAction":"Andere vragen","introHtml":"<p>Ziet u niet wat u zoekt? Selecteer deze optie en wij zullen u helpen.</p>","icon":10466,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3,1,4],"key":""},{"id":"7","name":"Een nieuwe functie suggereren","descriptionHtml":"","callToAction":"Een nieuwe functie suggereren","introHtml":"<p>Laat ons uw idee weten voor een nieuwe functie.</p>","icon":10511,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"6","name":"Een technisch probleem rapporteren","descriptionHtml":"","callToAction":"Een technisch probleem rapporteren","introHtml":"<p>Kies deze aanvraag indien u zeker bent dat u met een technische fout te maken heeft.</p>","icon":10476,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"1","name":"Technische ondersteuning","descriptionHtml":"","callToAction":"Technische ondersteuning","introHtml":"<p>Heeft u een technisch probleem, maar bent u niet zeker wat de oorzaak zou kunnen zijn, selecteer dit om hulp te vragen.</p>","icon":10472,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"21","name":"Vragen over dossiers","descriptionHtml":"","callToAction":"Vragen over dossiers","introHtml":"<p>Kies dit indien u vragen heeft met betrekking tot de verwerking van uw dossier.</p>","icon":10482,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[3],"key":""},{"id":"18","name":"Vragen over kwalificatie en erkenning","descriptionHtml":"","callToAction":"Vragen over kwalificatie en erkenning","introHtml":"<p>Kies dit indien u vragen heeft over kwalificaties en/of erkenning.</p>","icon":10502,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[1],"key":""},{"id":"20","name":"Vragen over regelgeving","descriptionHtml":"","callToAction":"Vragen over regelgeving","introHtml":"<p>Kies dit indien u vragen heeft over regelgeving.</p>","icon":10482,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[1],"key":""},{"id":"9","name":"Vragen over registratie","descriptionHtml":"","callToAction":"Vragen over registratie","introHtml":"<p>Kies dit indien u vragen heeft over de registratie van uw bedrijf of gebruiker.</p>","icon":10493,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[1],"key":""},{"id":"2","name":"Vragen over uw tegoed, betalingen en/of facturatie","descriptionHtml":"","callToAction":"Vragen over uw tegoed, betalingen en/of facturatie","introHtml":"<p>Kies dit indien u vragen heeft over uw tegoed, betalingen en/of facturatie.</p>","icon":10483,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3,1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://bcca.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Algemeen"},{"id":3,"name":"Dossier hulp"},{"id":4,"name":"Technische problemen"}],"orderMapping":{"4":[1,6,4],"3":[21,2,4],"1":[9,18,2,20,7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c4ec1a1c-3438-3742-b574-c9c01b32573e","appLinkName":"System Confluence","appLinkUrl":"https://bcca.atlassian.net/wiki","spaceKey":"BOK","spaceName":"BCCA online kennisdatabank","spaceUrl":"https://bcca.atlassian.net/wiki/spaces/BOK","isServer":false},"labels":[],"projectKey":"BO","serviceDeskId":1,"kbLinkDomainURLs":["https://bcca.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjMyMmI1ZC1lYzIwLTRmMTktOGU3Zi0zZDdlNzYxZTkzODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgxNDAyMjUsIm5iZiI6MTc0ODEzOTAyNX0.WFDP-sOD1cIuml902QV1ct5lk8fPFmdD1CBu0ewUfG0","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ab322b5d-ec20-4f19-8e7f-3d7e761e9389","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1d18af3a-6473-477d-a06a-ee8834c83bc6","name":"Aan de slag","description":"Alles wat je moet weten om te starten in ons platform","categoryUrl":"https://bcca.atlassian.net/servicedesk/customer/portal/1/topic/1d18af3a-6473-477d-a06a-ee8834c83bc6","lastUpdated":"1555074817898","createdAt":"1555074746483"},{"id":"7e4f5a12-c2c0-4158-a63c-ada845258b33","name":"Gebruik van het platform","description":"Alles wat je moet weten over de belangrijkste functionaliteiten van ons platform.","categoryUrl":"https://bcca.atlassian.net/servicedesk/customer/portal/1/topic/7e4f5a12-c2c0-4158-a63c-ada845258b33","createdAt":"1555074797076"},{"id":"122f6e89-149b-43b9-b166-5e05b8b385f0","name":"Erkenning als ventilatieverslaggever","description":"Alles wat je moet weten rond erkenning als ventilatieverslaggever.","categoryUrl":"https://bcca.atlassian.net/servicedesk/customer/portal/1/topic/122f6e89-149b-43b9-b166-5e05b8b385f0","createdAt":"1555074862926"},{"id":"572e6103-194c-4f4f-90e8-6887be486d45","name":"Ventilatieverslaggeving dossiers","description":"Alles wat je moet weten rond ventilatieverslaggeving binnen dossiers.","categoryUrl":"https://bcca.atlassian.net/servicedesk/customer/portal/1/topic/572e6103-194c-4f4f-90e8-6887be486d45","createdAt":"1555074902167"},{"id":"e8dd629a-b65b-4734-aa68-6974ed41107c","name":"FAQ en recente verbeteringen","description":"Vaak gestelde vragen en alles wat je moet weten rond recente verbeteringen aan het platform","categoryUrl":"https://bcca.atlassian.net/servicedesk/customer/portal/1/topic/e8dd629a-b65b-4734-aa68-6974ed41107c","lastUpdated":"1637779644227","createdAt":"1576577032674"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bcca.atlassian.net/wiki","kbLinkDomainURLs":["https://bcca.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}