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Help Center
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  2. BCCA online

BCCA online

Welkom!

Hier kan je terecht voor eerste hulp bij gebruik van het digitaal platform.
U kan enerzijds onze kennisdatabank raadplegen voor meer hulp bij gebruik van het platform, anderzijds kan u een BCCA online verzoek indienen van de aangeboden opties.

Learn more about

  • Aan de slag
    Alles wat je moet weten om te starten in ons platform
  • Gebruik van het platform
    Alles wat je moet weten over de belangrijkste functionaliteiten van ons platform.
  • Erkenning als ventilatieverslaggever
    Alles wat je moet weten rond erkenning als ventilatieverslaggever.
  • Ventilatieverslaggeving dossiers
    Alles wat je moet weten rond ventilatieverslaggeving binnen dossiers.
  • FAQ en recente verbeteringen
    Vaak gestelde vragen en alles wat je moet weten rond recente verbeteringen aan het platform
Need to raise a request? Contact us.
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